Reset a Members Password

Resetting a Member’s Password

This option can be found on the right-hand menu of the Edit Member Details screen.

If a member forgets their login password, you can send them a reset link directly from the portal. This ensures they can regain secure access without the need for an administrator to create a new password on their behalf.

The member must have previously confirmed their email address in order to receive the reset link. If the email address is not confirmed or is incorrect, the reset link will not be delivered.

How to Send a Reset Password Link

1. Navigate to Admin - Manage Members section.
2. Open the Edit Member Details screen for the member who requires a password reset.
   This is the pencil icon next to the member's name
3. On the right-hand menu, select Send Reset Password Link.
   
   
4. A confirmation message will display once the reset link has been emailed.
5. The member will receive an email containing a secure link to reset their password. Once they click the link, they will be prompted to create a new password.

If the member reports that they did not receive the email, ask them to check their spam or junk mail folders. If the issue persists, confirm that their email address is correct and has been verified in their member profile.

If there are issues receiving a password reset mail, read more about it here.

Need more information about other log in issues?