Managing Resolutions

The eResolution Dashboard allows you to manage your resolutions easily. From the dashboard, you can view the resolution details to see its current status and information.

You can also revoke a resolution if it is no longer required or needs to be withdrawn, or delete a resolution if it was created in error or is no longer needed.

Viewing Resolution Details

Click View Details (the three dots to the right of the resolution), or click the resolution itself to open the Resolution Details window.

This screen provides a complete overview of the resolution and its signing progress.

On the left-hand side, you can view the document details, including:

Status: Can be In-Progress, Expired or Declined
Document Title: The name of the document
Reference Number: Optional reference number
Enable Signing Order: Can be Yes or No
Message to Signers: Optional message to the signers
Uploaded Document: Original document's name
Created By: The admin who created this eResolution
Created Date: Date this eResolution was created
Sent Date: The date the eResolution was sent out for signatures
Completed Date: The Date all the signers have completed signing
Expiry Date: The date the document cannot be signed anymore
Last Updated: The last date and time someone interacted with the document

On the right-hand side, you can monitor the signing process using:

Signing Progress: Displays the status of each signatory.
Signer: Lists the first names, last names and email addresses of the signers
Status: Whether or not the person has signed, declined, or not yet signed
Signed On: Date and time the document was signed

Event Timeline: Records all activity relating to the resolution, including when requests were sent, viewed, signed, or completed, from latest to first. It shows in brackets how many events there were.
Possible Events:
Document Completed
Document Declined
Document Viewed
Document Sent
Document Expired

Each event will display:
Name of member
email address of member
date and time it occurred

As signatories view and sign the document, the Signing Progress and Event Timeline sections are updated automatically. Once all required signatures have been completed, the resolution status will change to Completed on both the Resolution Details window and the main Resolutions page.

Revoke

A resolution might be revoked for several reasons, for example:

An error was discovered in the resolution wording.
The resolution is no longer required.
New information has come to light.
The wrong resolution was sent to members.
The board decided to withdraw it and replace it with an updated version.
Circumstances changed before the resolution was completed.

Delete

You can delete a resolution if it was created in error or is no longer needed. Please note: deleting a resolution is permanent and cannot be undone.