Missing Welcome Emails

Missing Welcome Email?

IMPORTANT:

If your member does not receive this welcome email, they will be unconfirmed and thus will not be able to access BoardCloud. 

How to Tell When a Member has not Confirmed

Below is an image of the Manage Members screen, showing an unconfirmed member highlighted in pink color. The Confirmed checkbox is unchecked and is highlighted in yellow below.

Members with confirmed email addresses are shown in white.

Read more about where you can find unconfirmed email signals in the BoardCloud system

How to Debug Missing Welcome Emails

In the event this happens, ask them to:

• search their mailbox for email sent from [email protected]
• check their SPAM mailbox to see if there is a message from BoardCloud support ([email protected])

If the email still cannot be found, you can try to send another confirmation email by highlighting the member on the Manage Members screen and clicking the Confirm Email button, which is on the same menu as the Add button. This will send another email to the member.

If the steps above do not produce a result, we advise that you contact the organisation or person who supports your email. Ask them to look for any emails to [email protected] that may be caught in a spam trap.

IMPORTANT: Ask your IT support to whitelist the email [email protected] , this will allow any BoardCloud emails arriving at the email server to get through to your members.

At this stage your member is ready to login and start working... BUT remember to add the new member to at least one committee before they login!